General terms and conditions (consumer customers)
By ordering goods from our webshop, you agree to accept our terms and conditions listed below.
All prices shown are Ex Works and are inclusive of value added tax (VAT) within the EU.
Images of products are provided for illustrative purposes only and the actual products you receive may differ from the image displayed on our website. The colour of products, can never be exactly reproduced by the images and colour maps published on this website. Our sample cards are recommended for a more accurate reproduction of the colour but because variations between different dye lots occur, products from different lots may vary.
The weight shown in the product information is based on average weight and may vary.
As many of our listed prices are estimates only, the actual amount due can only be calculated once we process your order. The final statement of the sum due may therefore differ from the amount stated in the order confirmation.
We reserve the right to change the prices, product specifications, and availability of our products at any time. Lankava Ltd operates the right to amend these terms and conditions at any time without prior notice. In such circumstances, your continual use of our services will demonstrate your acceptance of any changes made.
Confirmation of order
Once we have received your order, an order confirmation will be sent via the email address provided. The order confirmation will be sent automatically and should be received by the customer providing that a valid email address has been given. As many of our listed prices are estimates only, the actual amount due can only be calculated once we process your order. The final statement of the sum due may therefore differ from the amount stated in the order confirmation.
Your goods will be sent after the payment has been received. If you pay by invoice in advance, the invoice will be sent to your email within a few working days. Once you have paid, it normally takes 2-4 banking days before the payment is visible in our account. Proof of payment in the form of a receipt can lead to earlier dispatch. If you pay by card, your goods will usually be shipped within 1-3 working days. This process can be delayed at peak times of the year, when an item is out of stock and for products made upon request (such as pre-wound warps). In the occasion that an item is out of stock, we will contact the customer. In this event, the buyer has the right to cancel or amend the order.
All prices in the webshop are Ex Works so the corresponding expenses such as any admin and delivery charges will be added to the invoice. The delivery costs for your order will be determined by the total volume (dimensions) of the order and the delivery destination. This will be shown in the shopping basket before you complete your purchase.
Customers based outside of Finland may pay by card or by invoice in advance. The goods will be sent after the payment has been received. This could take a few working days.
Card payment transactions are handled by Paytrail Plc on behalf of Lankava Ltd. The transaction appears on your statement as Paytrail Plc or Suomen Verkkomaksut Oyj / Jyväskylä. Paytrail Plc is a secure and authorized payment processing provider. More details regarding Paytrail’s terms and conditions and privacy and security policies can be found by visiting the Paytrail website.
Business ID: 2122839-7
Phone: +358 207 181830
For questions concerning deliveries, returns or complaints, please contact Lankava Ltd.
Goods can be returned, unused, within 14 days of arrival to the customer’s address. The customer is obliged to pay all the expenses related to the return and bears full resposibilty for all returned items until we have received them. For this reason, you may wish to send goods via recorded delivery, as a refund cannot be given if we do not receive the goods. The buyer should notify us of their wish to return goods, either by email or telephone before the withdrawal period has expired. Please pack the goods appropriately and include with the return the following information: name, address, telephone number, purchase date, date of the receipt of goods and whether the order has been paid for. If the refund should be returned to your bank account, your account number needs to be included. You can use our refund application form to provide this information. Enclose the completed form with the package. Once the goods have been received and reviewed by us we will refund in full any costs paid, excluding any return costs, providing the goods are returned unused and in an undamaged condition.
Orders can be cancelled at no charge if they have not yet been sent. These cancellations should be made by telephone as soon as possible to avoid the order being dispatched.
The right of withdrawal does not apply in cases where a product has been produced according to a customer’s special requests or where individual products have been ordered from the manufacturer according to the customer’s needs. Additionally we cannot accept the return of bales due to the high delivery costs.
Unclaimed packages will be returned to us and the relevant shipping cost (sending and return) will be invoiced.
Damaged goods or incorrect items
The customer should inspect all goods they have received to ensure the delivery corresponds to their order, and that all items are undamaged. If there are any issues with the order, the customer should inform us without any delay so we can correct the order. If items have been damaged during transit, the customer is entitled to return the items for a full refund or can purchase the damaged goods at a discounted price. Our contact details can be found at the bottom of this page. When exercising the right of withdrawal a completed copy of our refund application form should be completed and enclosed with the return.
Retailers and business customers
Please note that card payments via Paytrail is not possible for business customers. Both retailers and business customers can make orders via our webshop, but must register an account on our website to be given the business rates. Contact customer service to activate a new account. Log into the account under 'Categories' and 'Business Customers' to place an order.